S91 Terms of Service

Who Can Use S91

Users must be at least 18 years old to use S91. They must provide complete, accurate and up-to-date registration information, comply with applicable laws and regulations, and complete identity verification (KYC) if requested by the Platform.

Eligibility Requirements

S91 may suspend or restrict an account that does not satisfy the applicable eligibility requirements. Users are responsible for ensuring that the information supplied to the Platform remains accurate and that their use of S91 complies with applicable requirements.

One Account Per User

Each user may register and maintain only one S91 account. Multiple accounts must not be created to obtain unfair advantages or improperly participate in Platform activities.

Account Security and Responsibility

Users are responsible for keeping their login credentials secure, maintaining the confidentiality of their account and all activities conducted through that account. Accounts must not be shared, sold or transferred to another person.

Account Suspension and Termination

S91 may suspend, restrict or permanently terminate accounts involved in fraudulent activity, promotion abuse, multiple-account creation or other violations of these Terms.

Services Available Through the Platform

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue a Platform service without prior notice. The availability of individual products, features and services may therefore change over time.

Prize and Purchase Rules

Every completed Blind Box purchase guarantees one prize. Prize results are randomly generated by the Platform’s system, while the applicable prize probabilities are displayed on the corresponding product page.

Final Prize Results

Once a Blind Box purchase is completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each prize pool contains a fixed quantity of prizes. After all prizes in a pool have been claimed, a new prize pool automatically becomes available. S91 states that its Blind Box system is intended to provide a fair and transparent experience for users.

Review Payment Details Before Confirmation

Users are responsible for reviewing payment information before confirming a transaction. Successful payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Payment Provider Policies

Payment processing is also subject to the policies of the payment provider selected by the user. S91 may reject or cancel transactions identified as suspicious for security purposes.

Eligible Prizes and Buyback Values

Certain prizes may qualify for the S91 Buyback feature. Where Buyback is available, the applicable value is determined by S91 and may change without prior notice.

Final Buyback Transactions

A Buyback transaction becomes final once confirmed. All RM1 Purchase Buyback transactions are subject to a 10% processing fee, and resulting Buyback balances remain subject to the Platform’s withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable are eligible for withdrawal. Identity verification (KYC) may be required before a withdrawal can be processed.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day. The maximum cumulative withdrawal amount is RM10,000 per calendar day.

Withdrawal Security Review

Withdrawal requests may be subject to security screening and risk assessment. S91 may delay, reject, suspend or cancel a withdrawal where suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign and Referral Rules

S91 may provide promotional events, reward campaigns, referral programs and limited-time activities. Participation is governed by the specific campaign rules published on the Platform.

Campaign Changes and Disqualification

S91 may modify campaign mechanics or cancel and suspend campaigns. Users involved in fraudulent or abusive activity may be disqualified, and rewards obtained through violations of campaign rules may be revoked.

Activities Users Must Not Perform

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotional campaigns or referral programs, manipulate prize systems or Platform activities, submit false information, engage in illegal, fraudulent or deceptive conduct, or infringe the intellectual property rights of S91 or third parties.

Consequences of Violations

Violations of S91 Platform rules may result in account suspension, forfeiture of rewards or permanent termination of the user’s account.

S91 Platform Content

Platform content, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

Although S91 aims to maintain uninterrupted Platform services, temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

Service Interruption Responsibility

Under these Terms, S91 is not liable for losses resulting from temporary service interruptions caused by the circumstances described above.

Limits Permitted by Law

To the maximum extent permitted by applicable law, S91 is not liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Protected by Applicable Law

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable law.

Updates to the Terms

S91 may revise these Terms from time to time. Updated Terms become effective immediately when they are published on the Platform.

Continued Use After an Update

Continued use of S91 after updated Terms are published constitutes acceptance of the revised Terms. Users should review the applicable Terms when using the Platform.

Laws of Malaysia

The S91 Terms of Service are governed by and interpreted according to the laws of Malaysia.

Resolving a Dispute

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute will be submitted to the competent courts of Malaysia.

What are the S91 Terms of Service?

The S91 Terms of Service establish the rules governing access to and use of the Platform, including accounts, services, Blind Box purchases, payments, Buyback, withdrawals, promotions and user conduct.

What is the minimum age to use S91?

Users must be at least 18 years of age to use the S91 Platform.

Can I create more than one S91 account?

No. Each user may register and maintain one account only. Creating multiple accounts to obtain unfair advantages is prohibited.

Can S91 request identity verification?

Yes. S91 may request identity verification (KYC), including where required for eligibility or before processing withdrawals.

Are successful payments refundable?

Successful payments are final, and top-up balances are non-refundable unless applicable law requires otherwise.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

How many withdrawal requests are allowed each day?

A maximum of three withdrawal requests may be submitted per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Can S91 change promotional campaigns?

Yes. S91 may modify campaign mechanics or cancel or suspend campaigns. Individual campaigns are also governed by their specific published rules.

Can S91 update these Terms?

Yes. S91 may revise the Terms from time to time, with updated versions becoming effective immediately upon publication on the Platform.

Which law governs the S91 Terms of Service?

The Terms are governed by and interpreted in accordance with the laws of Malaysia.

Official Customer Support

Users with questions about the S91 Terms of Service can contact S91 through the official customer support channels available on the Platform.