S91 Privacy Policy
Information S91 Collects
S91 may collect different types of personal information depending on how a user accesses and uses the Platform. This may include account details, identity verification documents, payment information and shipping information required to provide relevant Platform services.
Account Information
Account information collected by S91 may include your full name, email address, phone number and date of birth where required. This information may be used to create and manage your S91 account.
Identity Verification Information
When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents. These details help the Platform verify user identity where necessary.
Payment and Transaction Information
S91 may collect information related to your selected payment method, transaction history and withdrawals. This information supports payment and withdrawal processing as well as related account and security functions.
Shipping Information
Where physical prize delivery applies, S91 may collect the recipient’s name, shipping address and contact number to arrange delivery.
Information Collected Automatically
When users access S91, certain technical and usage information may be collected automatically. This information helps S91 maintain Platform security and improve performance.
Device and Browser Information
S91 may automatically collect device information, browser information and IP addresses when users interact with the Platform.
Cookies and Usage Activity
Automatically collected information may also include cookies, login records, usage activity and system logs. These records can support Platform operation, security monitoring and performance improvements.
How S91 Uses Your Information
Personal information collected under the S91 Privacy Policy may be used for legitimate business purposes connected with operating and supporting the Platform.
Account Management
S91 may use personal information to create, maintain and manage user accounts and provide access to applicable Platform services.
Payments and Withdrawals
Payment and transaction information may be used to process payments and eligible withdrawal requests made through S91.
Identity Verification
Personal information and supporting documents may be used to verify a user’s identity when verification is required by the Platform.
Physical Prize Delivery
Where a user receives a physical prize, relevant recipient, address and contact information may be used to arrange delivery.
Fraud Prevention and Platform Security
S91 may use collected information to identify and prevent fraud, misuse and other abusive activities while supporting Platform security.
Platform Improvements and Notifications
Information may be used to improve S91 products and services and to send important notifications relating to the Platform.
Customer Support
S91 may use relevant account and activity information when necessary to respond to enquiries and provide customer support.
Data Security and Protection
S91 implements reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration and disclosure.
Protecting Personal Information
Data security measures are used to help safeguard information collected and processed through the Platform. These measures support the protection of account, identity, payment, transaction and other relevant user information.
Online Security Limitations
While S91 takes reasonable measures to protect user information, no online system can guarantee absolute security. Users should also take appropriate care when managing their account credentials and accessing online services.
Your Privacy Rights
Subject to applicable laws, users may have certain rights relating to personal information held by S91. Requests are subject to applicable legal requirements and any information that S91 is required or permitted to retain.
Access Your Personal Information
Users may request access to personal information held by S91, subject to applicable laws.
Correct Inaccurate Information
Users may request correction of personal information that is inaccurate. Keeping account information accurate can also help support appropriate Platform services.
Delete Account Information
Users may request deletion of their account information, subject to applicable laws and any information that must be retained for legal or legitimate business purposes.
Withdraw Marketing Consent
Where applicable, users may request to withdraw their consent to receive marketing communications.
Information That May Be Retained
Certain information may continue to be retained where required by law or where retention is necessary for legitimate business purposes.
Updates to the S91 Privacy Policy
S91 may update this Privacy Policy from time to time. Users can refer to the latest version published on the Platform for the current information about S91 privacy practices.
Latest Privacy Policy Version
The latest version of the S91 Privacy Policy will be published on the Platform. Users should review the current policy to understand how their information is handled when using S91.
S91 Privacy Policy FAQ
What is the S91 Privacy Policy?
The S91 Privacy Policy explains how the Platform collects, uses, stores, protects and, where necessary, shares users’ personal information.
What personal information may S91 collect?
S91 may collect account information, identity verification information, payment and transaction details, withdrawal information and shipping information where applicable.
Does S91 collect information automatically?
Yes. S91 may automatically collect device and browser information, IP addresses, cookies, login records, usage activity and system logs.
Why does S91 collect personal information?
Information may be used to manage accounts, process payments and withdrawals, deliver physical prizes, verify identities, prevent fraud and abuse, improve products and services, send important Platform notifications and provide customer support.
Does S91 sell personal information?
No. According to this Privacy Policy, S91 does not sell users’ personal information.
Who may S91 share information with?
Where necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.
How does S91 protect personal information?
S91 implements reasonable technical and organizational measures intended to protect information from unauthorized access, misuse, alteration or disclosure. However, no online system can guarantee absolute security.
Can I request access to or correction of my information?
Subject to applicable laws, users may request access to their personal information or correction of inaccurate information.
Can I request deletion of my S91 account information?
Subject to applicable laws, users may request deletion of their account information. Certain information may still be retained where required by law or for legitimate business purposes.
Can the S91 Privacy Policy change?
Yes. S91 may update the Privacy Policy from time to time, and the latest version will be published on the Platform.
Contact S91 About Privacy
Users who have questions about the S91 Privacy Policy, personal information or related privacy matters can contact S91 Customer Support through the official communication channels available on the Platform.
S91 Customer Support
Contact the official S91 Customer Support team if you need assistance or have questions about how your information is handled under this Privacy Policy.
Have a Question About Your Privacy?
Contact S91 Customer Support through the Platform’s official communication channels for assistance with questions about this Privacy Policy or your personal information.